Legal Fixation

The Customer Is (Almost) Always Right

Ad Age weighs in with details on the story of the Maine Tourism Board ad agency suing the blogger critical of their efforts (initial reports indicated the Maine Tourism Board was bringing suit). Businesses should take note of the advice given at the end of the article regarding what to do when you encounter a blogger who's criticizing your work. It's mostly good advice, but I take strong exception to the suggestion that the business "blog back." I can think of nothing good that could come of that scenario.

posted by Matthew Saunders @ 8:31 AM